Customer Service II

I already have a post titled "Customer Service" so I decided to make this #2.  I have made some large purchases lately, and am frustrated with the lack of service some places provide. 
1.  Our realtor.  As many of you know, we recently purchased a house.  Our first realtor was very nice, however not proactive.  He was happy to take us to the houses I found online myself, but never found one on his own.  Wait, I take that back.  He was very happy to show us houses he found that were NOT in our price range.  So we found another realtor, who found us the house we are in now.  SHE found it, not me on the internet.  Anyways, when realtor #1 was told we had purchased a house with a different realtor, he became snippy.  And he is an elderly man, so snippy looks really bad on him.  He would not call us back, and made it a frustrating experience to try to get our deposit back on the house we had been temporarily renting.  Luckily, we got the deposit back, and are now down dealing with him.  But for the record, I do NOT recommend Jim H. with Villager Realty.
2.  IKEA.  We purchased the kids all new furniture and decided the best place to go for them was IKEA.  The biggest problem is the fact that the closest IKEA is about 3 hours away.  We planned the trip, and even borrowed a trailer to haul all the furniture back with us.  I had checked online beforehand to make sure they had all the items I wanted in stock, which they did.  We got there and found everything except for Caden's dresser.  I found a salesperson, and asked if they had more.  I was told they did have more, but they store them way up high, and cannot get to them while the store is open, and that I would just have to come back tomorrow.  I explained that I couldn't do that since we live so far away.  They just looked at me like, "So?" and walked away.  After we went home, I decided to see if I could order one online.  I found that I could, but when I went to check out, the shipping charges came out to be $299.00.  Assuming this was a mistake, I called their 800 number to talk to someone.  I told him the situation, and he assured me that $299.00 is the correct amount for shipping.  SERIOUSLY????  The dresser only cost $120.  Who would pay that much for shipping?  In the end, Rocky was in Philly for some training, and was able to stop by IKEA and get the dresser. 
3.  Best Buy.  Last week I purchased a new washer and dryer.  I was so excited, this was the first new washer and dryer I have every purchased.  I was getting a front load, which I have been dreaming about for a couple of years now.  We went to Best Buy, Sears and Lowes.  I had a coupon for Best Buy and for Lowes.  I found the ones I liked at Sears, and they were on sale.  Best Buy had a sale of buy one pedestal and get the 2nd free.  I called Best Buy to see if they would price match, and they said they would.  I also asked to make sure I would still get the pedestal deal as well, which they told me I would.  So we went to the store to purchase them.  When we got there, they explained that they could price match, but I wouldn't get the pedestal deal.  WHAT??  I was told on the phone that they would.  Their response:  "Well, they made a mistake.  Let me talk to the manager and see what I can do."  When did purchasing appliances become buying a car?  They come back with a different deal, which is crap.  So we left and ended up at Sears.  They got us the best deal, and also gave us a free pedestal.  Thank you Sears!  Best Buy: you suck!